Live / Casino
These terms set out how your ok18 account works, what we ask of you, and what you can expect from us. Access to our platform, including sports markets and casino categories, depends on your local law and whether your region is eligible.
By opening and using an ok18 account, you accept these terms in full. They cover every interaction with our platform — placing a bet on a cricket or football market, browsing casino categories, or moving your balance between the sportsbook and the casino lobby. Your wallet activity, including deposits and withdrawals made through bKash, Nagad or Rocket, is also governed by these terms alongside each payment provider's own conditions. Where a conflict exists between our terms and a payment provider's rules, our terms apply to the account side of the transaction. You must be of legal age in your jurisdiction and accessing the platform from a region where use is permitted under local law. We do not accept accounts from regions where access is restricted. If your circumstances change — for example, if local law changes in your area — it is your responsibility to stop using the account until you have confirmed eligibility. We may update these terms at any time. When we do, the revised version will be shown in your account area. Continuing to use the platform after an update means you accept the revised terms. If you do not agree, you may close your account by contacting support.
Not everything on ok18 falls under the same rule. Here is a clear breakdown of what these terms govern, what sits outside their scope, and where third-party conditions take over.
Your login, account creation, identity verification steps and session activity are all within scope. Any restriction, suspension or closure of your account is handled under these terms. We manage these decisions based on the information held in your account.
Deposits and withdrawals processed through bKash, Nagad or Rocket fall within scope on the account side. The payment provider's own terms govern their side of the transfer. Any dispute about a transaction amount should be raised with our support team first.
Sports markets, casino game categories, odds displays and promotional notices published on ok18 are covered by these terms. We can change, pause or remove any content at any time without prior notice. Game-level rules shown inside a title are set by the game provider.
Game content from studios available in our lobby, external odds feeds and payment processor interfaces are not governed by these terms. Each third party operates under its own terms. We are not liable for interruptions, errors or changes on their end.
These terms are not only obligations — they also set out what you can do. You have the right to review your account history at any time from the transaction section in your signed-in account area. If you notice an error in your account details — such as a registered mobile number or linked wallet name — you can request a correction by contacting support with your account reference. You can also raise a question about how a rule applies to your specific situation; our support team will respond through the channel you used to contact us. If you want to close your account, you can request that through support as well. We will confirm closure and explain what happens to any remaining balance. None of these actions require you to wait for a scheduled review window — you can raise them at any point.
Open the transaction history section inside your signed-in account to see deposits, withdrawals and activity logs. No request to support is needed for standard history access — it is visible directly in your account.
If your registered mobile number, wallet reference or account name needs updating, contact support with your account details. We will verify the request before making any change to ensure the account stays secure.
If a term is unclear or you want to know how a rule applies to your account, reach out through live chat or email. We will address the specific clause you are asking about rather than sending a generic reply.
You may close your account at any time by contacting support. We will confirm the closure and advise on any pending balance before the account is deactivated. Closure requests are processed through the same support channels.
If you have a question about how these terms apply to your account, these are the routes we keep open. Use the one that suits how you are accessing ok18 right now — mobile chat works just as well as email for policy questions.
Open the chat icon from any page while signed in to reach our support team. This is the fastest route for questions about a specific account action, a transaction through bKash or Nagad, or a clause you want clarified.
For written queries — particularly if you want to keep a record of the response — send your question to our support email address shown in the contact section of your account. Include your account reference for a faster response.
The Help Centre in your account area covers the most common terms questions, including how transactions are recorded, what account verification involves and how to request a correction. Check there first before raising a new support ticket.
We handle account data with care and keep our policy practices consistent with what these terms describe. Here is how we approach the key areas that sit behind your account.
We retain account data for as long as your account is active and for a period after closure as required under applicable obligations. You can request a summary of the data we hold by contacting support with your account reference and the specific request.
We use cookies to keep your session active and to remember your preferences across visits — for example, which sports market or casino category you opened last. Cookie settings can be reviewed in your browser. Continued use of the site means you accept our cookie practice.
Your account is protected by the login credentials you set. We recommend using a unique password not shared with your bKash, Nagad or Rocket wallet. If you suspect unauthorised access, contact support immediately so we can review the account activity log.
If you believe information we hold about your account is incorrect, you have the right to ask us to review and correct it. Submit the request through email support with your account reference. We will acknowledge the request and advise on next steps within our standard process.
These are the questions we hear most often about how the ok18 terms work in practice. Each answer focuses on your account and what you can actually do.
Yes, on the account side. When you deposit or withdraw using bKash, Nagad or Rocket, the transaction record and any dispute about your account balance are handled under these terms. The payment provider's own conditions govern what happens on their end of the transfer.
We will show the updated terms in your account area. Continuing to use ok18 after the update is posted means you accept the revised version. If you do not agree with a change, you can close your account by contacting support before continuing to use the platform.
Access depends on your local law and whether your region is eligible under our platform rules. We do not confirm eligibility on behalf of any individual. You are responsible for checking that using ok18 is permitted under the laws that apply in your location before opening or continuing to use an account.
Contact support through live chat or email with your account reference and the detail you want corrected — for example, a registered mobile number or wallet name. We verify the request before making any change. The correction process is described in the rights section of these terms.
The same account terms apply across all categories — sports markets, cricket betting, casino tables and slot categories. Game-level rules shown inside individual titles are set by the game provider and sit alongside, not instead of, these terms. Both apply at the same time.
You can request account closure at any time through live chat or email support. Let us know your account reference and confirm the request in writing. We will advise on any pending balance before deactivating the account. Closure is processed once the request is verified.