Live / Casino
ok18 keeps one account record for your sports and casino activity, and this page sets out what we store, why we store it, and how you can ask us to change or remove it. What we can offer still depends on local law and eligible regions, so check the rules that apply where you are.
When you open an account with ok18, we collect only what keeps the account running: the email and phone details you enter, device and browser signals from your session, and the transaction lines created when you move money through bKash, Nagad or Upay. That record is what lets us show your balance in the same wallet whether you are on a cricket market or a table game. We do not sell that record, and we do not pass it to unrelated advertisers. What we can offer you is never decided by this page alone. Access depends on the law where you live and on the eligible regions we can serve, and if those rules change we may have to restrict or close parts of the account. Where a third party is involved, your mobile wallet, your bank, or a store that hosts game titles, that party has its own policy and its handling sits outside ours. We keep account records for as long as the account is open and for whatever period local rules then require, and we limit who inside our team can look at them. If you want to know what we hold, ask us through the support route listed on this page and we will walk you through the entries tied to your profile.
When you look at how we split things, four lanes appear, and each one has its own handling. Account access is the first: the email, password and active session on your phone or computer, held by us. Wallet activity is the second, a bKash deposit, a Nagad transfer, an Upay payment, where the wallet provider also holds its own side of the record. Site content is the third: a page like Football Bet Zone or Baccarat Jungle carries the rules of that product, and those rules can add conditions alongside this policy. Third-party services are the fourth, and once you leave our pages for a wallet app or a bank screen, their terms take charge. The practical result is simple. If a wallet statement and your account page ever disagree, we trace the transaction line instead of guessing, and you can point us to the exact line you see.
Your login, the email and phone on the profile, and the session that keeps you signed in on a phone or computer. This is the part we hold directly, and it is the part you can correct yourself from the account menu when a number or address changes.
Any line created when you move money through bKash, Nagad, Upay, Rocket or a bank transfer. We store our side of that line and show it in your account. The wallet provider stores its own side, and questions about their record go to their support.
Pages for games such as Football Bet Zone, Crash Zone or Cricket Battle, plus the terms attached to each one. Those terms can add conditions of their own, so read them alongside this policy rather than instead of it.
Anything you open after leaving our pages, from a wallet app's settings screen to a bank page or a link another site hands you. Those services run under their own policy, and we cannot change what they do with what you pass them.
Nothing here is buried behind a request form you cannot find. Every choice below starts from the account area you already use for your wallet, and each one ends with a written reply from our side that you can keep. Say you want to see what we store: ask, and we list the entries tied to your profile, the email and phone you registered with, the wallet lines from bKash, Nagad or Upay, and the device details on your current session. If a detail is wrong because you changed number or moved country, tell us and we correct it rather than asking you to open a fresh account. Where a question needs a person rather than a page, the support route on this page carries it to our team. We answer in the order questions arrive, and we tell you plainly if something you ask for is outside what local rules allow us to change.
Ask and we list the entries held against your profile: the email and phone you registered with, the wallet lines from bKash, Nagad or Upay, and the device details attached to your current session. You do not have to explain why you want to see it.
Changed your phone number or moved to a new address? Tell the team and we update the profile instead of asking you to start again with a fresh account. Corrections are logged, so the change shows the next time you sign in.
If a line in your wallet history looks wrong, or you want to know why a cookie is set, ask directly. We point to the entry or the setting behind it rather than replying with a general statement that answers nothing.
You can ask us to close the account, and we explain what has to stay on file afterwards under local rules. Some records cannot be deleted on request; we say which ones and why instead of leaving you to guess.
Privacy questions rarely arrive in tidy form, so we keep the route short. Start inside the account area you already use for your wallet: the help link there opens a message already tied to your profile, which means we see your account without asking you to repeat your email. If you would rather write from outside the account, the support page on this site carries a contact form that reaches the same team, so both routes land in one queue. When you write, say what you need in plain words, whether that is a copy of your stored details, a correction to a phone number or a question about a bKash or Nagad line on your statement, and add the date you noticed the issue. We reply in writing, and the reply stays with your account so the next person who helps you starts from the same place instead of from scratch.
Signed in, the help link in the account menu opens a message already tied to your profile, so you never have to repeat your email or explain which wallet line you mean. This is the shortest route for anything specific to your own account.
You can write from outside the account through the form on the support page. Give the date you noticed the issue and the wallet you used, whether bKash, Nagad or Upay, and the message reaches the same team as the in-account route.
Answers arrive in writing and stay attached to your account, so a second conversation picks up where the first stopped. If a question needs something only you can confirm, we say so plainly in the reply instead of leaving it hanging.
Handling data well is mostly about restraint, so we describe ours plainly rather than in slogans. Your session stays tied to the device and browser you signed in from, and a sign-in from somewhere new is treated as a fresh session rather than carrying the old one across. Cookies do a narrow job here: they keep you signed in, remember the section you last opened, and help pages load reliably on a mobile connection. Wallet lines from bKash, Nagad or Upay are stored with the account they belong to, not in a loose ledger that drifts away from it. Access inside our team is limited to the people who answer your questions or check a transaction on your behalf. Retention follows the account: while it is open we keep the record, and afterwards we hold only what local rules require. Ask us to explain any of this and we will point to the entry you are asking about.
Profile details, the wallet lines you create, and session signals from the device you use. We do not build advertising profiles from your play, and we do not sell the record to anyone. Whatever is stored stays tied to the account it belongs to.
Cookies here do three narrow jobs: keep you signed in, remember the last section you opened so the page resumes where you left it, and help pages load on a mobile connection. Clearing them signs you out and resets those choices.
Access inside our team is limited to the people answering your question or checking a transaction you have raised. A wallet provider holds its own side of any payment line, and their staff answer to their rules, not to ours.
While the account is open we keep the record. After you close it we hold only what local rules require us to keep, and we tell you which parts those are when you ask, instead of promising a clean wipe we cannot deliver.
Most of what people ask us about privacy comes down to three things: what we keep, who sees it, and how to get it changed. The answers below take those in turn and stay close to what you can check yourself inside your account. We have kept them short on purpose. Two of them come up in almost every message we receive. Where a question touches a wallet provider or a bank, remember that their handling is theirs to explain, not ours; we can only show you what our side of the transaction looks like. Where a question touches the law, the honest answer is that it depends on where you live and which regions we are able to serve. Nothing here replaces the terms attached to a specific game or a specific wallet. If your question is not on the list, the support routes above reach the team that can answer it.
We keep the email and phone you register with, a password that stays hidden once you set it, device and browser signals from your session, and the wallet lines created when you deposit through bKash, Nagad or Upay. Game activity is recorded against your account so balances line up between sports and casino sections.
Yes. Ask through the help link in your account and we list the entries held against your profile: email, phone, wallet lines and the device attached to your current session. You do not need a reason, and the reply stays attached to the account for later.
Only what a payment line needs to work. When you deposit through bKash, Nagad or Upay, the provider also holds its own record of that transfer, and its handling is governed by its own policy. We cannot answer for their side; we can show you ours.
Nothing is erased the moment you go quiet. While the account stays open the record stays with it, and if you ask us to close it we keep only what local rules require afterwards. We name those parts when you ask for them.
It can. Access already depends on local law and eligible regions, so if those rules shift we may have to restrict a feature or change how a record is handled. When that happens we update this page rather than leaving old wording in place.
Use the help link inside your account for anything tied to your profile, or the contact form on our support page if you would rather write from outside. Both reach the same team and a written reply follows. Say what you need in plain words.