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Open this page to see the terms sitting behind your ok18 account — the sign-in rules, wallet activity, lobby wording and the routes for raising a question. Everything here applies only where your local law and eligible regions allow access, and nothing on this page promises a result the lobby cannot show you.
We keep our legal position simple: one set of terms covers everyone who opens an account with ok18, and those terms only apply where your local law and eligible regions allow it. If you are in Bangladesh and unsure whether access is permitted for you, read the eligibility wording on this page and ask our support team before you put money into the wallet. Every account runs on details you give us — your name, your contact number and the payment details you keep on file — and we expect those to be accurate, because your wallet, your bKash, Nagad or Upay transfers and any request you later make are matched against them. We do not present outcomes as certain. Cricket and football markets, casino categories and gameplay appear as they are listed in the lobby, and RTP figures are shown only where the game or provider exposes them. When something here changes, the wording on this page carries the new version from the day we publish it, and continued use of your account accepts that version. Where local rules restrict a payment route, a category or access for a region, those restrictions sit above everything else written here. That order does not change: your local law first, our published terms second, and what our support team tells you after that.
Scope questions come up more than anything else, so here is the plain version. Our terms cover the account you hold with us: how you sign in, what you keep in the account wallet, the deposit and withdrawal routes we show you inside your profile, the lobby pages we publish and the messages we send you through support. They do not reach into services we do not run. When you send money from a bKash, Nagad or Upay app, that app's own rules sit with the provider; the same goes for your mobile network, your phone's operating system and any page you reach from a link we did not publish. If a third-party app locks you out or delays a message, that is their process, and we will help you trace what happened in your account records rather than promise a fix we cannot make. Anything not listed as covered here stays outside this page.
Your sign-in, your password and the way you enter the account area all sit inside these terms. If someone else has used your details, tell us through the published support route so we can look at the activity with you. We expect you to keep your login to yourself.
Deposits and withdrawals you start from the account wallet are covered, including transfers made with bKash, Nagad or Upay. The record of each movement appears in your account area, and that record is what we both work from when a figure looks wrong to you.
Category pages, game rules and the wording printed beside a title are ours to set. RTP figures appear only where the game or provider exposes them, so do not read a missing figure as a promise of anything. Play here is entertainment, not an income plan.
Mobile wallets, telecom operators and device software follow their own rules. A lockout inside a bKash or Nagad app is handled by that provider, not by us. We can trace the account side, then point you to the route that owns the problem.
Plenty of people assume a policy page only takes choices away. Ours does the opposite in a few places. You can open your account area at any time and read the movement history on your wallet, so the record you are shown matches the one we hold. If your name, number or email is out of date, correct it yourself in the profile fields; a wrong contact detail is the usual reason a message never lands. When a term reads badly or you think it was applied to you unfairly, send the question through the support link in our footer and keep the reference you get back. You can also ask what personal data we hold, ask us to fix anything wrong in it, or ask us to close the account. Data requests are handled within whatever your local law allows, and some records have to stay with us for a set period even after an account closes.
Open the account area and the wallet history sits in front of you: every movement, with the date and the route used. That is the same record our team sees when you raise something. Check it before you message us, and quote the date you are asking about.
Name, contact number and email are edited in your profile fields, not by support. Keeping them current matters, because a stale number is the commonest reason a confirmation never reaches you. Save the change, then check the account page shows the new entry.
If a term was applied to your account and you disagree, say so through the support form and include what you expected to happen. We answer on the same thread, so keep the reference. Being specific about dates and amounts gets you a clearer reply than a general complaint.
You can ask what personal data we hold, ask for a correction, or ask for the account to be closed. We answer within what your local law and eligible regions permit. Some transaction records stay with us for a required period after closure, and we will say which ones.
Legal questions rarely need a long conversation; they need the right desk. We keep three published routes open and none of them asks you to guess an address. The support link in the site footer takes you to the contact form, which is the route for anything written — a term you want explained, a data request, or a complaint about how a rule was applied. Inside your account area, the help link sits with your profile and wallet pages, so you can raise something while you are looking at the record in question. If you are on a phone in the middle of a bKash or Nagad transfer, that same help link is two taps from the wallet screen. We do not publish a reply window we cannot keep, so treat any timing shown on the form as the one that applies. Whichever route you pick, quote the account number and the date; it shortens the back-and-forth.
The contact form linked from the site footer is the written route: a term you want explained, a complaint about how a rule was applied, or a data request. Fill the fields as they appear and keep the reply on the same thread so nothing gets lost.
Signed in, the help link sits beside your profile and wallet pages. That is the quickest way to raise something while the transaction in question is still on screen — useful when a bKash, Nagad or Upay movement needs checking against your record.
For anything about the personal data we hold, use the same support form and say plainly what you want: a copy, a correction, or removal. We answer within what your local law and eligible regions allow, and we name any record we must keep.
Data handling on a wallet account has to be boring and predictable, and we try to keep it that way. We hold the details you give at sign-up, the transaction records your wallet generates and the messages you send us, because those are the three things that let us answer a question months later. Cookies on the site remember your session and your language choice so you are not signing in on every page; you can clear them in your browser, though parts of the account area will then ask you to sign in again. Keep your password to yourself and sign out on a shared phone — that single habit prevents most account problems we see. We keep records for the period our terms and local law require, then remove them. If you want to know what is held about you, or want something corrected or removed, the published support route is where to ask, and we will tell you what we can and cannot change.
Sign-up details, wallet movements and the messages you send support are the three sets we keep. Each has a purpose: opening your account, showing you what moved, and answering you later on the same thread. We do not collect extra fields for their own sake.
The site uses cookies to hold your sign-in and remember your language choice between pages. Clear them in your browser settings and the account area will simply ask you to sign in again. Nothing in that step changes your wallet record.
Your password stays with you. Sign out when the phone is shared, and tell us the moment you think someone else has used your details — we can look at the activity with you and act on the account side. Do not pass your login to a friend.
Transaction records are kept for the period our terms and local law require, then removed. If your account closes, that period still runs. Ask through the support form and we will name which records are held and the reason they are held.
The questions below come back often enough that they belong on this page rather than in a reply. Each answer points at something you can check yourself — your wallet history, your profile fields, the wording here or the support form in our footer. Nothing in these answers replaces the terms above, and nothing here promises a result we cannot evidence. If your case is not covered, the footer route gets it to a person who can read the detail with you and say what applies.
Access depends on your local law and eligible regions, and we do not claim otherwise. Read the eligibility wording on this page, and if you are unsure whether the service is open to you, ask our support team before you put money in the wallet. If local rules exclude you, we will not open the account.
You need accurate details about yourself, a contact number you actually use and access to a mobile browser. We match your wallet and any bKash, Nagad or Upay transfer against those details, so use the same name throughout. If something changes later, edit the profile fields instead of opening a second account.
Yes. Your wallet history and transaction list sit inside the account area, and you can read them whenever you sign in. For anything beyond that, send a written request through the published support route and we will tell you what we hold and how it is used.
Check the wallet history first and note the date and reference from the provider app. Then raise it through the support form with that reference attached. We trace the account side and tell you what the record shows; the provider handles anything that went wrong inside their own app.
They can, and when they do the wording on this page carries the new version from the day we publish it. We do not run a separate announcement schedule, so treat this page as the version in force. Using the account after publication means the updated terms apply.
Send the request through the support form and say whether you want the account closed or the wallet emptied first. We confirm on the same thread. Some transaction records stay with us for the retention period our terms and local law require, and we will name those for you.